Privacy Policy
The terms “Store”, “we”, “us” and “our” refer to REAL DREAMS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. The terms “Customer”, “you” and “user” refer to any person using the Store, placing an order, creating an account, contacting us, or otherwise using the website angelprof.eu.
1. GENERAL PROVISIONS
The Store allows Customers to browse products, place orders, create or use a customer account, contact us through the contact form, and use other electronic services made available on the website.
Customers may access these Terms & Conditions free of charge at any time on angelprof.eu. Customers may save, download or print these Terms & Conditions for their own records.
To use the Store, it is necessary to have a device with Internet access, a web browser, JavaScript enabled, and an active email address.
Customers are obliged to use the Store in accordance with applicable law, good practice, and these Terms & Conditions. Customers may not provide unlawful content, interfere with the technical operation of the Store, or attempt to gain unauthorized access to the Store, customer accounts, admin areas, servers, or data.
2. ELECTRONIC SERVICES
The Store provides electronic services including access to the website, product browsing, the order form, customer account functionality, contact form, and email communication related to orders and customer service.
The user account service allows Customers to use selected Store functionalities after authentication. The Store may use email-based one-time codes or other secure login methods. Customers are responsible for keeping access to their email account secure.
Complaints concerning electronic services may be submitted by email to infoangelprof@gmail.com. Complaints will be reviewed within 14 days.
3. ORDERS AND SALES AGREEMENT
Orders may be placed through angelprof.eu 24 hours a day, 7 days a week, subject to technical interruptions, maintenance or circumstances beyond our control.
Placing an order means selecting products, adding them to the cart, completing the checkout form, selecting the payment and delivery method, and confirming the order.
Before placing an order, the Customer should review the order summary, including products, quantities, prices, delivery cost and total amount.
A sales agreement is concluded when the Customer submits the order and receives an order confirmation from the Store by email, unless the order cannot be accepted due to product unavailability, payment failure, technical error, suspected fraud or another legitimate reason.
The Store reserves the right to refuse or cancel an order if the order contains incorrect data, payment is not completed, the product is unavailable, or the order appears to be unlawful, fraudulent or abusive.
4. PRICES AND PAYMENT
Product prices shown in the Store are gross prices and include applicable VAT, unless clearly stated otherwise.
Prices may be displayed in EUR, PLN or another currency supported by the Store. The final order price is shown during checkout before the Customer confirms the order.
Product prices do not include delivery costs unless clearly stated otherwise. Delivery costs are shown during checkout before the Customer places the order.
Payment may be made using the payment methods available during checkout, including Revolut or other payment providers that may be enabled in the Store.
The order will be processed after the payment is successfully authorized or received, unless the Store clearly provides another payment method or arrangement.
By placing an order, the Customer agrees that invoices, correction invoices and related accounting documents may be issued and sent electronically to the email address provided by the Customer.
5. DELIVERY
Delivery is subject to a fee unless the Store clearly states that free delivery applies.
Available delivery methods, delivery countries, estimated delivery times and costs are shown during checkout.
Products may be delivered by courier companies, parcel locker operators, fulfilment partners, warehouse partners or other logistics providers available for the Customer’s delivery country.
Delivery may be available in Poland and selected European Union countries, depending on the delivery options shown during checkout.
The usual order processing time is 2 to 7 business days, unless a different period is stated during checkout or in the order confirmation.
After receiving the shipment, the Customer should, where possible, check the condition of the package. If the package is visibly damaged, the Customer should contact us at infoangelprof@gmail.com and, where possible, prepare a damage report with the courier or delivery operator.
6. RIGHT OF WITHDRAWAL
A Customer who is a consumer and who has concluded a distance contract through the Store may withdraw from the agreement within 14 days without giving any reason, unless an exception provided by applicable law applies.
The withdrawal period expires 14 days from the day on which the Customer or a third party indicated by the Customer, other than the carrier, receives the goods.
To exercise the right of withdrawal, the Customer should inform us by email at infoangelprof@gmail.com before the withdrawal period expires.
In the event of withdrawal, the Customer should return the goods without undue delay, no later than 14 days from the day on which they informed us about the withdrawal.
The Customer bears the direct cost of returning the goods, unless the Store agrees otherwise.
The Customer is responsible for any reduction in the value of the goods resulting from using them in a way that exceeds what is necessary to establish their nature, characteristics and functioning.
For hygiene and health protection reasons, the right of withdrawal may not apply to sealed products that are not suitable for return after opening, if the seal has been removed after delivery. This may apply in particular to cosmetics and personal care products where the product has been opened, used, damaged or is no longer suitable for resale for hygiene reasons.
Refunds are made using the same payment method used by the Customer, unless the Customer agrees to another method. The Store may withhold the refund until it receives the returned goods or proof that the goods have been returned.
7. COMPLAINTS AND DEFECTIVE PRODUCTS
The Store is obliged to deliver products without defects and in accordance with the sales agreement.
Complaints may be submitted by email to infoangelprof@gmail.com.
A complaint should include the Customer’s contact details, order number, description of the issue, date when the defect was noticed, the Customer’s request, and, where possible, photos or other evidence.
The Store will respond to the complaint within 14 days.
The Store does not provide additional after-sales services unless expressly stated.
8. CONTACT FORM
The contact form available on angelprof.eu allows Customers and website users to send messages to the Store.
When using the contact form, the user provides their name, email address and message. This data is processed for the purpose of reviewing and responding to the message.
Contact form messages are sent to the Store by email and may be stored for the period necessary to handle the inquiry, protect legal claims, maintain customer service records, and comply with applicable obligations.
9. PRIVACY POLICY
Personal data collected through the Store is processed in accordance with applicable national law and Regulation (EU) 2016/679, the General Data Protection Regulation, commonly known as GDPR.
The data controller is:
REAL DREAMS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Aleja Generała Antoniego Chruściela “Montera” 88A 04-412 Warsaw, Poland Email: infoangelprof@gmail.com
We process personal data only where we have a legal basis to do so.
We may process personal data for the following purposes:
a) to create and manage customer accounts; b) to receive, process and fulfil orders; c) to process payments; d) to deliver products; e) to issue invoices and comply with accounting and tax obligations; f) to provide customer support; g) to respond to contact form messages and email inquiries; h) to handle complaints, returns and withdrawal requests; i) to send order confirmations, payment confirmations and operational emails; j) to protect the Store against fraud, abuse, security threats and unlawful activity; k) to maintain technical logs and ensure the proper operation of the website; l) to establish, exercise or defend legal claims; m) to comply with legal obligations.
The legal bases for processing may include:
a) performance of a contract or taking steps before entering into a contract; b) compliance with legal obligations, including tax, accounting and consumer protection obligations; c) legitimate interest, including customer support, fraud prevention, website security, internal administration, claim protection and service improvement; d) consent, where required by law, for example for non-essential cookies, marketing communication or similar activities.
10. CATEGORIES OF PERSONAL DATA
Depending on how the Customer uses the Store, we may process the following categories of personal data:
a) first and last name; b) email address; c) telephone number; d) delivery address; e) billing address; f) order details; g) payment status and transaction-related identifiers; h) invoice data; i) customer account data; j) contact form message content; k) complaint, return and withdrawal correspondence; l) technical data such as IP address, browser type, device data, session data, logs and cookie identifiers.
We do not intentionally collect special categories of personal data through the Store. Customers should not provide sensitive personal data in contact forms, order notes or messages unless strictly necessary.
11. RECIPIENTS OF PERSONAL DATA AND SERVICE PROVIDERS
We do not sell Customers’ personal data.
Personal data may be shared with third parties only where necessary to operate the Store, process orders, provide services, comply with legal obligations, protect our rights, or where the Customer has requested it.
Personal data may be processed by the following categories of service providers:
a) hosting, website infrastructure and deployment providers; b) database and cloud infrastructure providers; c) payment providers, including Revolut or other payment services available during checkout; d) email delivery providers, including Resend or similar services; e) order management and warehouse integration providers, including BaseLinker; f) invoice and accounting service providers, including Fakturownia or similar services; g) courier, delivery, parcel locker and fulfilment providers, including InPost and other logistics partners; h) IT, security and maintenance service providers; i) accounting, legal, tax and business advisors; j) public authorities, courts or law enforcement authorities where required by law.
Some service providers may process data outside the European Economic Area. In such cases, we use appropriate safeguards where required by GDPR, including adequacy decisions, standard contractual clauses or other legally recognized transfer mechanisms.
12. DATA RETENTION
Personal data is stored only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Order, invoice and accounting data may be stored for the period required by tax, accounting and legal regulations.
Customer account data is stored for as long as the account exists, unless the Customer requests deletion and there is no legal basis to continue processing.
Contact form messages may be stored for the period necessary to handle the inquiry and protect possible claims.
Technical logs may be stored for the period necessary to ensure website security, diagnose errors and prevent abuse.
Data related to complaints, returns, withdrawal requests and claims may be stored until the limitation period for legal claims expires.
13. CUSTOMER RIGHTS UNDER GDPR
Every person whose personal data we process has the right to:
a) access their personal data; b) receive a copy of their personal data; c) correct inaccurate or incomplete data; d) request deletion of data; e) request restriction of processing; f) object to processing based on legitimate interest; g) request data portability where applicable; h) withdraw consent where processing is based on consent; i) lodge a complaint with a supervisory authority.
In Poland, the supervisory authority is the President of the Personal Data Protection Office.
To exercise your rights, contact us by email at infoangelprof@gmail.com.
Deletion of a customer account or personal data may not be possible to the extent that we are required to retain data for legal, accounting, tax, fraud prevention, complaint handling or claim protection purposes.
14. COOKIES
The website uses cookies and similar technologies.
Cookies are small text files stored on the user’s device by the web browser.
The Store may use essential cookies required for website operation, cart functionality, checkout, account login, security and session management.
The Store may also use analytical or marketing cookies only where they are enabled and where consent is required by law.
Users may manage or delete cookies through their browser settings. Blocking cookies may affect some functionalities of the Store, including cart, checkout, login or language/currency preferences.
If the Store uses non-essential cookies, analytics tools, advertising pixels or similar tracking technologies, the Store should request consent where required by law.
15. SERVER LOGS AND SECURITY
Information about certain user activities and technical behavior may be logged at server level.
Server logs may include IP address, request time, browser type, device information, visited pages, error logs and security events.
This data is used only for technical administration, security, fraud prevention, troubleshooting, performance improvement and protection of the Store.
16. EXTERNAL LINKS
The Store may contain links to external websites that are not operated by us.
We are not responsible for the content, privacy practices or security of external websites. Users access such websites at their own risk and should read their privacy policies before providing personal data.
17. NEWSLETTER AND MARKETING
If the Store offers a newsletter or marketing communication, such communication will be sent only where the Customer has provided consent or where another legal basis applies.
The Customer may unsubscribe from marketing communication at any time.
Operational emails related to orders, payments, delivery, customer account, complaints, returns, security or legal obligations are not marketing emails and may be sent where necessary to provide the service or comply with legal obligations.
18. SECURITY
We apply technical and organizational measures appropriate to the nature of the processed data and risks related to processing.
These measures may include HTTPS, access control, authentication, role-based admin access, secure cookies, logging, backups, database security and limiting access to personal data to authorized persons and service providers.
No website or online transmission is completely risk-free. Customers should protect access to their email account and devices and should not share account access codes with third parties.
19. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice, Privacy Policy and Terms & Conditions from time to time, in particular due to changes in law, Store functionality, payment or delivery methods, service providers, or business operations.
The current version will be published on angelprof.eu.
Changes do not affect acquired consumer rights and should not limit statutory consumer protections.
20. FINAL PROVISIONS
These Terms & Conditions are governed by Polish law, without prejudice to mandatory consumer protection rights available to consumers under the law of their country of residence.
The Store respects all consumer rights provided by applicable law. Nothing in these Terms & Conditions is intended to exclude or limit mandatory rights of consumers.
If any provision of these Terms & Conditions is found to be invalid or ineffective, the remaining provisions remain in force.
Contact email for legal, privacy, order and complaint matters: infoangelprof@gmail.com
REAL DREAMS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Aleja Generała Antoniego Chruściela “Montera” 88A 04-412 Warsaw, Poland NIP: 9522198885 REGON: 384147085
Dancoly Cosmetique FRANCE
ESPACE LA BEAUVALLE BAT B, 4 RUE MAHATMA GANDHI, 13090 AIX EN PROVENCE, FRANCE claire@dancoly.fr
